Seller reserves the right to troubleshoot with Shopper prior to approval of a return or exchange. Terms in this policy may be updated from time to time so please revisit to stay up to date.
DISCOUNT CODES: If you forget to use a discount code during your visit, you have 48 hours to report this and in which we can issue the discount as a refund. If you fail to let us know within this 48 hours, we cannot issue a refund.
Shopper may return a product for refund in the form of store credit for any reason on purchases at Christine Byer Esthetics online retail store up to 21 calendar days from the date the USPS tracking system states the product was delivered.
This means if the product sits unopened for any period of time, those days are counted in the 21 calendar days.
There will be no exceptions to this timeline. Please open and begin using your product(s) right away.
Store credit will be the manner in which all product return requests are honored. The store credit amount will be the equivalent of the price of the product less any applicable discount, taxes, or shipping. The Store Credit will not expire and will be redeemable for as long as Christine Byer Esthetics online retail store is in business. Only one discount can be used per visit. This means a Store Credit cannot be used with any other discount.
How to Process a Refund Request
If Shopper desires to cancel an order AFTER it has shipped, Shopper may return shipment UNOPENED and at his/her expense for a full refund, less any applicable discount, shipping, or taxes.
Unopened means the original USPS or shipping box has NOT been opened.
If, upon receipt, we determine the shipment has been opened and product has been used, NO REFUND will be issued.
If any product arrives in an inoperable state, e.g, broken, malfunctioning, leaking, or not dispensing properly, Seller will work with Shopper for an Exchange.
How to Process a Request for Exchange
Shopper understands Seller has sole discretion to approve or deny the exchange based on validation submitted. Shopper agrees the date of delivery will be the USPS tracking information on USPS.com.
If a shopper returns a product that has not been approved for exchange, Shopper is hereby notified no refund or exchange will be issued.
Returned product is destroyed for hygienic purposes, or sent back to manufacturer if it is a device that is found to be defective.
The CBE shipping department has a double verification system in place to ensure the fulfillment of every item in your order. If you report an item is missing from your order, you MUST email email@example.com a picture of the enclosed packing slip and a picture of the shipping box in which it was shipped IMMEDIATELY upon opening it. Upon review of the packing slip and an inventory count, we will be able to verify the contents shipped in your order. Shopper agrees CBE has the right to deny claims of missing items on an order based on our double verification process.
If you believe an item has been stolen from your package, please contact the USPS and file a claim for stolen merchandise. CBE is not responsible for stolen merchandise.