Refund, Cancellation & Exchange Policies

REFUND POLICY 

Seller reserves the right to troubleshoot with Shopper prior to approval of a return or exchange. Terms in this policy may be updated from time to time so please revisit to stay up to date.

Product Refund Policy & Procedures

DISCOUNT CODES: If you forget to use a discount code during your visit, you have 48 hours to report this and in which we can issue the discount as a refund. If you fail to let us know within this 48 hours, we cannot issue a refund. 

Shopper may return a product for refund in the form of store credit for any reason on purchases at Christine Byer Esthetics online retail store up to 21 calendar days from the date the USPS tracking system states the product was delivered. 

This means if the product sits unopened for any period of time, those days are counted in the 21 calendar days.

There will be no exceptions to this timeline. Please open and begin using your product(s) right away.

Store credit will be the manner in which all product return requests are honored. The store credit amount will be the equivalent of the price of the product less any applicable discount, taxes, or shipping. The Store Credit will not expire and will be redeemable for as long as Christine Byer Esthetics online retail store is in business. Only one discount can be used per visit. This means a Store Credit cannot be used with any other discount.

How to Process a Refund Request

1. Shoppers must send email to support@christinebyer.com no later than Midnight Eastern Time of the 21st day post delivery as described above. The email must contain the order number and the reason customer desires a refund. If you do not confirm your original order number, we will not be able to process a refund. 
2. All original contents of the product must be returned to be eligible for a Store Credit. This means if there is a cord, bag, adapter, accompanying product, box, lid, etc., it must be returned.
3. It is advised to return the package with tracking and/or signature required. If package is lost, Shopper will not be eligible for a store credit.
4. Within 72 hours after receipt of the returned product, Shopper will receive an email containing a Store Credit Notification that may be used toward any purchase in the Christine Byer Esthetics online retail store.

ORDER CANCELLATIONS:

If Shopper desires to cancel an order AFTER it has shipped, Shopper may return shipment UNOPENED and at his/her expense for a full refund, less any applicable discount, shipping, or taxes. 

Unopened means the original USPS or shipping box has NOT been opened.

If, upon receipt, we determine the shipment has been opened and product has been used, NO REFUND will be issued. 

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EXCHANGE POLICY & PROCEDURES

If any product arrives in an inoperable state, e.g, broken, malfunctioning, leaking, or not dispensing properly, Seller will work with Shopper for an Exchange. 

How to Process a Request for Exchange  

1. Send an email to support@christinebyer.com WITHIN 48 HOURS OF DELIVERY as defined by the USPS delivery confirmation for product damaged in shipment - or found to be inoperable - include the order number and the reason for exchange request. 
2. Attach VALIDATION of damage, or inoperable condition, using any camera to take a picture or record a video. Without such validation an exchange will not be approved.
3. Upon receipt of validation as outlined herein, Seller will review and respond to your claim within 72 hours.
4. Once an exchange is approved, Seller will email a return shipping label.
5. Shopper is to print the label and return the product IN THE ORIGINAL USPS PACKAGING via your LOCAL POST OFFICE.
6. Shopper must use the shipping label provided. If product is lost and shopper has failed to use the provided shipping label this will result in denial of your request for Exchange.
7. Seller will process an approved exchange within 72 hours upon receipt of returned damaged or inoperable product.

Shopper understands Seller has sole discretion to approve or deny the exchange based on validation submitted. Shopper agrees the date of delivery will be the USPS tracking information on USPS.com. 

If a shopper returns a product that has not been approved for exchange, Shopper is hereby notified no refund or exchange will be issued.

Returned product is destroyed for hygienic purposes, or sent back to manufacturer if it is a device that is found to be defective.

ORDER CONTENTS 

The CBE shipping department has a double verification system in place to ensure the fulfillment of every item in your order. If you report an item is missing from your order, you MUST email support@christinebyer.com a picture of the enclosed packing slip and a picture of the shipping box in which it was shipped IMMEDIATELY upon opening it. Upon review of the packing slip and an inventory count, we will be able to verify the contents shipped in your order. Shopper agrees CBE has the right to deny claims of missing items on an order based on our double verification process. 

If you believe an item has been stolen from your package, please contact the USPS and file a claim for stolen merchandise. CBE is not responsible for stolen merchandise.

SHIPPING POLICY | GUARANTEE/DISCLAIMER | WARRANTIES