Refund, Cancellation & Exchange Policies
Terms in this policy may be updated from time to time so please revisit to stay up to date. By shopping on this website, you affirm you have read these terms and agree to cooperate with all policies.
30-Day US Refund Policy
ALL REFUNDS ARE FOR STORE CREDIT ONLY.
DEVICES ARE NOT ELIGIBLE FOR RETURN UNLESS DEFECTIVE.
REPLACEMENT PARTS ARE NOT ELIGIBLE FOR RETURN.
Shoppers may return a skincare product for refund in the form of store credit for any reason on purchases at Christine Byer Esthetics online retail store up to 30 calendar days from the date the tracking system states the product was delivered.
This means if the product sits unopened for any period of time, those days are counted in the 30 calendar days.
There will be no exceptions to this timeline. Please open and begin using your product(s) right away.
Store credit will be the manner in which all product return requests are honored. Your failure to read this policy prior to shopping does not entitle you to a different form of refund. The store credit amount will be the equivalent of the price of the product less any applicable discount, taxes, or shipping. The Store Credit will not expire and will be redeemable for as long as Christine Byer Esthetics online retail store is in business. In the unlikely situation the company closes, you understand the store credit is no longer valid or redeemable.
Only one code can be used per visit. This means a Store Credit cannot be used with a discount and can only be used by the original purchaser using the same email address it was issued to. If have any trouble using a store credit, email support@christinebyeresthetics.com for assistance.
How to Process a 30-Day Refund Store Credit Request
- Shoppers must send email to support@christinebyer.com no later than Midnight Eastern Time on the 30th day post-delivery as described above. The email must contain Shoppers's name on the order, the order number, and the reason customer desires a refund. If you do not confirm your original order number, and we cannot locate your order, we will not be able to process a 30-day store credit refund.
- Product must be returned.
- Shopper must return the package with tracking and/or signature required. If Shopper fails to do so and the package is lost, Shopper will not be eligible for a store credit.
- Within 72 hours after receipt of the returned product, Shopper will receive an email containing a Store Credit Notification that may be used toward any purchase in the Christine Byer Esthetics online retail store.
- NO purchase is eligible for a CASH BACK refund.
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DAMAGE OR DEFECT EXCHANGE POLICY & PROCEDURES
If any product arrives in an inoperable state, broken, malfunctioning, leaking, or not dispensing properly, Seller will work with Shopper for an Exchange as follows.
How to Process a Request for Exchange
- Send an email to support@christinebyer.com WITHIN 24 HOURS OF DELIVERY as defined by delivery confirmation for product damaged in shipment - or found to be inoperable - include the name on the order, the order number, and the reason for exchange request.
- Shopper must attach VALIDATION of your claim, damage, or inoperable condition, using any camera to take a picture or record a video. Without such validation Seller will not provide a return shipping label. In other words, Shopper must pay to return the product and wait for approval on the exchange after receipt of the merchandise and validation of claim.
- Upon receipt of validation as outlined herein, Seller will review and respond to Shopper's claim within 72 hours Monday - Friday (except on a USA Holiday when we are closed).
- Once Seller approves the exchange, Seller will email a return shipping label. Shopper is to print the label and return the product.
- Shopper must use the shipping label provided. If product is lost and Shopper has failed to use the provided shipping label this will result in denial of your request for Exchange.
- Seller will process an approved exchange within 72 hours upon receipt of the returned product Monday - Friday (except on a USA Holiday when we are closed).
Shopper understands Seller has sole discretion to approve or deny the exchange based on validation submitted. Seller reserves the right to troubleshoot with Shopper prior to approving exchange. Shopper agrees the date of delivery will be the tracking information.
If a shopper returns a product that has not been approved for exchange, Shopper is hereby notified NO REFUND or EXCHANGE will be issued.
Returned product is destroyed for hygienic purposes or sent back to manufacturer for research.
ORDER CANCELLATIONS:
If Shopper desires to cancel an order AFTER it has shipped, Shopper must send an email to support@christinebyeresthetics.com to request cancelation. Shopper MUST return shipment UNOPENED and at his/her expense for a credit back to original form of payment used to make the purchase, less any applicable discount, shipping, or taxes.
Unopened means the return must be in the original shipping box and has NOT been opened or tampered with.
If, upon receipt, we determine the shipment has been opened and product has been used, NO REFUND will be issued.
ORDER CONTENT VERIFICATION
The Seller's shipping department has a triple verification system in place to ensure the fulfillment of every item in your order. If you report an item is missing from your order, you MUST email support@christinebyeresthetics.com a picture of the enclosed packing slip and a picture of the shipping box in which it was shipped IMMEDIATELY upon opening it.
Upon review of the packing slip, viewing our inventory count, and viewing the weight of the shipment, we will be able to verify the contents shipped in your order. Shopper agrees Seller has the right to deny claims of missing items based on our triple verification process.
If you believe an item has been stolen from your package, please contact the shipping provider and file a claim for stolen merchandise. Seller is not responsible for stolen merchandise.