Seller reserves the right to update terms in this policy from time to time so please revisit to stay up to date.
All orders received by Noon (12:00 PM Eastern) Monday - Friday ship within 48 hours of receipt. Every order is shipped USPS Priority Mail. AFTER an order ships, package arrives in 2 - 3 business days.
We are closed SATURDAY AND SUNDAY and all major USA holidays. Expect shipping to be delayed if the order is placed after 12:00 PM Noon Eastern on Friday, or if order is placed on Saturday or Sunday, or during a USA holiday.
SHIPPING UPDATE: Delays in shipping are occurring from time to time due to staffing shortages related to COVID. This is happening GLOBALLY and is even in the National News. Delays can be a few days to a couple of weeks depending on how many shipping locations along the way are short staff. PLEASE be patient and check your tracking information for updates as we do not have access to any additional information.
MISSING ITEM(S) IN SHIPMENTS
Shopper must notify CBE within 24 hours of delivery posted on the USPS website if any product(s) is missing from the order. To verify the claim, Shopper MUST provide proof by sending a picture of the package UPON OPENING. Shopper MUST also take a picture of the PACKING LIST. Send BOTH pictures, along with your ORDER NUMBER, to firstname.lastname@example.org. Once we are able to validate this claim, CBE will ship the missing product.
SHOPPER MUST COMPLETE SHIPPING INFORMATION ACCURATELY.
The shipping label is AUTOMATICALLY generated from the information Shopper provides in the shipping fields at checkout. If this information has been typed incorrectly or inaccurately, Shopper agrees Seller is not liable for any related shipping errors.
Every order has a USPS generated tracking number that is automatically emailed to the Shopper WHEN THE SHIPPING LABEL IS PRINTED. It is Shopper's responsibility to confirm arrival of this email and for tracking the package through delivery. If you do not see this email in your INBOX, please check your junk or spam folder.
If the shipping confirmation email fails to arrive due to a technology issue beyond Seller's control, it is Shopper's responsibility to email email@example.com and request this information.
Once the USPS takes possession of the package, delays are beyond Seller's control. Shopper agrees to hold Seller harmless in regards to USPS performance.
Seller has performed due diligence in providing tracking information so Shopper can plan for the arrival of the package. If Shopper location is a high risk location for theft OR no one will be available to receive it, please ship package to a work location or where it can be safely received.
If the package is stolen or missing after the USPS confirms date, time, and location of delivery on USPS.com, Shopper is not eligible for a refund or re-shipping.
If your order does not arrive (and UPSP tracking information confirms the same), Shopper is eligible for RE-SHIPPING 21 days from the original shipping date. This waiting period is to give the package time to arrive if it is lost in the USPS system.
Seller does not have access to any additional tracking information than what is provided in the USPS tracking system at USPS.com. Please contact the neighborhood carrier and/or your LOCAL POST OFFICE for assistance to perform package location assistance once the package has shipped.
We also recommend checking with your neighbors to see if they received the package in error.
We ship only to addresses in the United States. No international shipping is available at this time.