Seller reserves the right to update terms in this policy from time to time so please revisit to stay up to date.
All orders received by Noon (12:00 PM Eastern) Monday - Friday ship within 48 hours of receipt. Every order is shipped USPS Priority Mail. AFTER an order ships, package arrives in 2 - 3 business days.
The business is closed SATURDAY AND SUNDAY and all major USA holidays to ensure our team has time off. Expect a slight shipping delay if the order is placed after 12:00 PM Noon Eastern on Friday, or if order is placed on Saturday or Sunday, or during a USA holiday.
MISSING ITEM(S) IN SHIPMENTS
The Seller's shipping department has a triple verification system in place to ensure the fulfillment of every item in your order. If you report an item is missing from your order, you MUST email email@example.com a picture of the enclosed packing slip and a picture of the shipping box in which it was shipped IMMEDIATELY upon opening it.
Upon review of the packing slip, viewing our inventory count, and viewing the weight of the shipment, we will be able to verify the contents shipped in your order. Shopper agrees Seller has the right to deny claims of missing items based on our triple verification process.
If you believe an item has been stolen from your package, please contact the USPS and file a claim for stolen merchandise. Seller is not responsible for stolen merchandise.
SHOPPER MUST COMPLETE SHIPPING INFORMATION ACCURATELY.
The shipping label is AUTOMATICALLY generated from the information Shopper provides in the shipping fields at checkout. If this information has been typed incorrectly or inaccurately, Shopper agrees Seller is not liable for any related shipping errors.
Every order has a USPS generated tracking number that is automatically emailed to the Shopper WHEN THE SHIPPING LABEL IS PRINTED. It is Shopper's responsibility to confirm arrival of this email and for tracking the package through delivery. If you do not see this email in your INBOX, please check your junk or spam folder.
If the shipping confirmation email fails to arrive due to a technology issue beyond Seller's control, it is Shopper's responsibility to email firstname.lastname@example.org and request this information.
Once the USPS takes possession of the package, delays are beyond Seller's control. Shopper agrees to hold Seller harmless in regards to USPS performance.
Seller has performed due diligence in providing tracking information so Shopper can plan for the arrival of the package. If Shopper location is a high risk location for theft OR no one will be available to receive it, please ship package to a work location or where it can be safely received.
If the package is stolen or missing after the USPS confirms date, time, and location of delivery on USPS.com, Shopper is not eligible for a refund or re-shipping.
If your order does not arrive (and UPSP tracking information confirms the same), Shopper is eligible for reshipping 21 days from the original shipping date. This waiting period is to give the package time to arrive if it is lost in the USPS system.
Seller does not have access to any additional tracking information than what is provided in the USPS tracking system at USPS.com. Please contact the neighborhood carrier and/or your LOCAL POST OFFICE for assistance to perform package location assistance once the package has shipped.
Seller also recommends checking with your neighbors to see if they received the package in error.
Seller ships only to addresses in the United States. No international shipping is available at this time.