Shipping Policy
Shipping Policy
Everything you need to know about getting your order to your door.
Our Hours & Shipping Days
We are closed Saturdays, Sundays, and all major U.S. holidays to ensure our team has well-deserved time off. Thank you for understanding and supporting our female-owned small business. ♥
Where We Ship
We ship to addresses in the United States and Canada. International shipping is not available at this time.
Double-Check Your Shipping Address
Your shipping label is automatically generated from the address you enter at checkout. Please make sure everything is accurate before placing your order — if the information is entered incorrectly, we are not liable for any resulting shipping errors or delays.
Tracking Your Order
A tracking number is automatically emailed to you as soon as your shipping label is printed. Please check your inbox, junk, and spam folders for this email.
If the confirmation email doesn't arrive due to a technology issue outside our control, please email us at support@christinebyeresthetics.com and we'll get you that information right away.
Once your package is in the hands of the shipping provider, any delays are beyond our control. We appreciate your patience and understanding!
Missing Item in Your Order?
Our shipping department uses a triple verification system to confirm every item before an order goes out. If you believe something is missing, please email support@christinebyeresthetics.com with:
- ♥A photo of the enclosed packing slip
- ♥A photo of the shipping box as it was when you opened it
Using your packing slip, our inventory count, and the shipment weight, we can verify exactly what was in your package. We reserve the right to deny missing item claims that do not pass our verification process.
Stolen or Missing Packages
We want your order to arrive safely! If your delivery location is high-risk for theft, or no one will be available to receive the package, we recommend shipping to a work address or another secure location.
Please contact us within 24 hours if your tracking shows "delivered" but you don't have your package. We also recommend checking with neighbors in case it was delivered to the wrong door.
If an item was stolen from your package: Please contact the shipping provider directly and file a claim for stolen merchandise. We are not responsible for stolen items.
If the package is confirmed delivered (with date, time, and location) but is missing or stolen, we are unable to offer a refund or reship.
Lost in Transit?
If your order hasn't arrived and tracking confirms it hasn't been delivered, you are eligible for a reship 21 days from the original shipping date. This waiting period gives the carrier time to locate and deliver packages that may be delayed in the system.
Please note that we only have access to the same tracking information available to you — we are unable to pull additional details beyond what's shown in the tracking system.
Policy Updates
We reserve the right to update this policy from time to time. Please revisit this page occasionally to stay up to date.
Thank you for being part of our community.
Your support means the world to us. ♥
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