Shipping Policy

All orders received by Noon (12:00 PM Eastern) Monday - Friday should ship within 48 hours of receipt.

The business is closed SATURDAY AND SUNDAY and all major US holidays to ensure our team has time off. Expect a slight shipping delay if the order is placed after 12:00 PM Noon Eastern on Friday, or if order is placed on Saturday or Sunday, or during a US holiday. 

MISSING ITEM(S) IN SHIPMENTS

The Seller's shipping department has a triple verification system in place to ensure the fulfillment of every item in your order. If you report an item is missing from your order, you MUST email support@christinebyer.com a picture of the enclosed packing slip and a picture of the shipping box in which it was shipped IMMEDIATELY upon opening it.

Upon review of the packing slip, viewing our inventory count, and viewing the weight of the shipment, we will be able to verify the contents shipped in your order. Shopper agrees Seller has the right to deny claims of missing items based on our triple verification process. 

If you believe an item has been stolen from your package, please contact shipping provider and file a claim for stolen merchandise. Seller is not responsible for stolen merchandise.

SHOPPER MUST COMPLETE SHIPPING INFORMATION ACCURATELY. 

The shipping label is AUTOMATICALLY generated from the information Shopper provides in the shipping fields at checkout. If this information has been typed incorrectly or inaccurately, Shopper agrees Seller is not liable for any related shipping errors. 

Every order has a tracking number that is automatically emailed to the Shopper WHEN THE SHIPPING LABEL IS PRINTED. It is Shopper's responsibility to confirm arrival of this email and for tracking the package through delivery. If you do not see this email in your INBOX, please check your junk or spam folder.

If the shipping confirmation email fails to arrive due to a technology issue beyond Seller's control, it is Shopper's responsibility to email support@christinebyer.com and request this information.

Once the shipping provider takes possession of the package, delays are beyond Seller's control. Shopper agrees to hold Seller harmless in regard to shipping provider's performance.

Seller has performed due diligence in providing tracking information so Shopper can plan for the arrival of the package. If Shopper location is a high-risk location for theft OR no one will be available to receive it, please ship package to a work location or where it can be safely received. Please contact support within 24 hours if the package shows delivered and you do not have it.

If the package is stolen or missing after the shipping provider confirms date, time, and location of delivery, shopper is not eligible for a refund or re-shipping.

If your order does not arrive (and tracking information confirms the same), Shopper is eligible for reshipping 21 days from the original shipping date. This waiting period is to give the package time to arrive if it is lost in the system.

Seller does not have access to any additional tracking information than what is provided in the tracking system. 

Seller also recommends checking with your neighbors to see if they received the package in error. 

Seller reserves the right to update terms in this policy from time to time so please revisit to stay up to date.

Seller ships only to addresses in the United States. No international shipping is available at this time.

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