FAQ Contour Pro - Lymphatic Massage Multitool

Frequently Asked Questions About the ContourPro

1. What is the ContourPro/Facify device and what are its primary functions?

The ContourPro/Facify device is a multifunctional beauty tool designed for cleansing, massaging, and treating the skin. It utilizes a combination of high-frequency sonic vibration (6000-8000 waves per minute), thermal heat, and rotating massage attachments. The device aims to deeply cleanse pores, promote blood circulation and lymphatic drainage, improve product absorption, and reduce the appearance of fine lines and wrinkles.

2. What attachments come with the ContourPro device and what are their specific uses?

The ContourPro/Facify device includes three unique rotating attachments:

  • Two Antibacterial Silicone-Bristle Cleansing Attachments: One larger for general face and body cleansing, and one smaller for hard-to-reach areas such as around the nose, eyes, and behind the ears. They are used with a cleanser to remove dirt, oil, sweat, and makeup residue.
  • Five-Head Magnetic Pulse Massage Attachment: Promotes blood circulation, lymphatic drainage, and helps to sculpt the face and remove excess fluid. Use with a serum, moisturizer, or oil for smooth gliding.
  • Thermal Conductive Silicone Eye Treatment Attachment: Combines with low vibration for massage and stimulation to promote circulation around the eye area. Use with eye cream.

3. How do I turn the ContourPro device on/off and control the vibration, heat, and rotation settings?

The device has two power buttons:

  • Top Power Button ("U"): Press and hold for 3 seconds to turn the vibration and heat settings on/off. Initially, the heat setting turns on (red light). Pressing the button again cycles through three vibration settings (blue light). A third press turns on both heat and vibration (red and blue lights). The device automatically turns off the heating function when it reaches 56°C/132.8°F.
  • Bottom Power Button ("U"): Press and hold for 3 seconds to switch the rotation setting on/off (green light). Clicking the button again cycles through three speed settings. The fourth click changes the rotation direction.

4. How should I properly clean and maintain the ContourPro device?

  • Ensure the device is turned off and the charging port is securely closed before cleaning.
  • Do not submerge the main body of the device in water. Clean the body with medical-grade disinfectant wipes or a washcloth with gentle soap and water.
  • The attachments should not be immersed in water or cleaning solution. The cleansing attachments may be cleaned with a liquid disinfectant, but the massage attachment should be cleaned with a disinfectant wipe only.
  • After cleaning, the attachments can be air-dried naturally.
  • The water temperature used for cleaning should not exceed 50°C/122°F.

5. What are the recommended usage steps for the ContourPro device (Cleansing, Massage, Eye Treatment)?

  • Step 1: Cleansing: Wet the face with warm water, apply cleanser to the chosen cleansing attachment, turn on the device with vibration, and cleanse in circular motions. Rinse with cool water.
  • Step 2: Lymphatic Massage: Apply serum or oil to the skin, turn on the rotation setting, and sculpt/lift the face with the massage attachment.
  • Step 3: Thermal Eye Treatment: Apply eye cream, ensure the device has warmed, choose a vibration speed, and massage the eye area with the eye treatment attachment for 1-2 minutes.

6. What precautions should I take while using the ContourPro device?

  • Tie your hair back completely and wear the provided headband.
  • Always use the device with product on the skin.
  • Do not use on dry or sensitive skin, or on the neck for extended periods.
  • Do not leave the device unattended when turned on.
  • Keep out of reach of children.
  • If the device begins to overheat, turn it off immediately.
  • Do not use if you have had recent surgery or other treatments, open lesions, cuts, sores, active cancer, or on infants/children under 18. Consult your healthcare provider if you have painful areas.
  • Use a charging adapter no larger than 5V2A.

7. What is the charging time for the ContourPro device, and how do I know when it is fully charged?

The charging time is approximately 4 hours. While charging, three lights will flash simultaneously. The flashing will stop when the device is fully charged. It is not recommended to use the device while charging.

8. What does the ContourPro warranty cover, and what are the exclusions?

The device has a one-year warranty from the date of delivery for material or production defects. The battery charging cable and power plug are guaranteed for 6 months. Proof of purchase is required for warranty coverage.

The warranty excludes: damage due to improper use or misuse, accidental damage, repairs done by a third party, normal wear and tear, damage to the product's appearance, modifications, accidents, natural disasters, or damage to cords and attachments. Failure to comply with the instruction manual will void the warranty.


Specifications

  • Charging Time: 4 hours
  • Battery Capacity: Not specified
  • Silicone Temperature: 56°C ± 2°C
  • Vibration Speed: 6,000 cycles per minute
  • Power: 2W ± 0.2
  • Voltage: 5V/2A (maximum recommended for safety)

Accessories Included

  • Large Silicone Cleansing Brush: Deeply cleanses and preps skin for skincare application.
  • Small Silicone Cleansing Brush: Reaches delicate or hard-to-access areas.
  • Five-Head Cooling Magnetic Massage Attachment: Promotes lymphatic drainage and circulation.
  • Thermal Silicone Tip for Eyes: Gently warms and massages to improve absorption of eye treatments.
  • USB Charging Cable: Ensures convenient recharging.

Full Digital Manual Here

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Have a product question or an inquiry about your order? Send an e-mail to support@christinebyeresthetics.com or click here and we will reply within 48 hours Monday-Friday. Our office is closed weekends and holidays.

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