Shopping Policies

SHOPPING ON THIS WEBSITE MEANS YOU HAVE READ AND AGREE WITH THE APPLICABLE SHOPPING POLICIES, DISCLAIMER, AND WARRANTIES AS OUTLINED BELOW.

NOTE: Effective December 20, 2019 we no longer ship to International locations. We ship ONLY to USA locations. No exceptions.

DISCLAIMER

Shopper acknowledges with every purchase he/she assumes full responsibility for the purchasing decision. If shopper has a medical condition which could be adversely affected with the use of a product or device purchased here, it is the shopper's responsibility to consult the applicable healthcare provider before making a product or device purchase. CBE does not provide medical advice.

Seller does not guarantee results on any product or device sold here. The testimonials on this website are individual user experiences and in no way indicates CBE guarantees the same result for all. Many factors will impact results and therefore shopper understands results may vary and shopper acknowledges the inherent risk with each purchase. 

Shopper agrees CBE and its affiliates, including any employees or contractors, are not responsible or liable, for any claim, loss, or damage resulting from products or devices purchased here.

REFUND POLICY 

Shopper acknowledges with his/her purchase ALL SALES ARE FINAL. No refund is offered on the sale of any skincare product or device sold here. This means if you change your mind after your product arrives for any reason, or you don't like the product for any reason, you are not eligible for a refund.

EXCHANGE POLICY/PROCEDURES

If any product arrives in an in operable state, i.e., broken, malfunctioning, leaking, or not dispensing properly, PROOF MUST BE SENT via email to support@christinebyer.com within 24 hours of delivery - for the approval of an exchange/replacement of the product. 

You may use any camera to take a picture or record a video and email it to support@christinebyer.com with an explanation of the defect. Upon receipt of proof within the time frame noted herein, a CBE customer service representative will approve or disapprove the exchange.

Shopper understands CBE customer service representative has sole discretion to approve or deny the exchange based on proof submitted. Shopper agrees the date of delivery will be the USPS tracking information on USPS.com. 

Once an exchange is approved, a CBE customer service representative will email a return shipping label, along with instructions to print the label and take it and the product to your LOCAL POST OFFICE to return the product or device. CBE will process an approved exchange within 48 - 72 hours upon receipt of returned product.

If a shopper returns a product that has not been approved for exchange, shopper is hereby notified no refund will be issued.

SHIPPING POLICY

We ship all orders within 48 hours of receipt Monday - Friday. Orders received after 3:00 PM Eastern, or when the office is closed, will ship the following business day. We are closed weekends and all major USA holidays.

Every order is shipped USPS Priority Mail and a tracking number is emailed to shopper. Once an order ships, it arrives in 2 - 3 business days.

SHOPPER MUST COMPLETE SHIPPING INFORMATION ACCURATELY. 

The shipping label is AUTOMATICALLY generated from the information shopper provides in the shipping fields at checkout. If this information has been typed incorrectly or inaccurately, shopper agrees CBE is not liable for any related shipping errors. 

Every order has a USPS generated tracking number that is automatically emailed to the shopper WHEN THE SHIPPING LABEL IS CREATED. It is shopper's responsibility to confirm arrival of this email and for tracking package through delivery. 

If the shipping confirmation email fails to arrive due to a technology issue beyond CBE control, it is shopper's responsibility to email support@christinebyer.com and request this information.

Once the USPS takes possession of the package, delays are beyond CBE control and shopper agrees to hold CBE harmless in regards to USPS performance.

If your package is stolen or missing after the USPS confirms delivery on USPS.com, shopper is not eligible for a refund. We provide tracking information so you can plan for the arrival of your package. If your location is a high risk location for theft OR no one will be home to receive it, please ship package to a work location or where it can be safely received.

We do not have access to any additional tracking information than what is provided in the USPS tracking system at USPS.com. Please contact your LOCAL POST OFFICE for assistance if you need package location assistance once your package has shipped.

WARRANTIES 

CLAREBLEND MINI MICROCURRENT HAS A SIX (6) MONTH WARRANTY

The Clareblend Mini Microcurrent may be returned for repair or replacement under the manufacturer’s six-month, limited warranty. Only registered warranties are honored for repair/replace policy. Register upon receipt of your order:  https://www.clareblendmini.com/warranty-submission

The Clareblend website is not owned or operated by CBE. Please report any issues to Clareblend at staff@clareblend.com.

To initiate a repair/replace request, please email support@christinebyer.com with a picture and/or video demonstrating and explaining the defect. This is required so we can accurately troubleshoot. Many times we can help without returning the device. If we cannot solve the issue through troubleshooting, CBE will submit your video, along with an explanation of the issues, to our Clareblend representative to get an authorized RMA. Shopper will receive the RMA and return shipping instructions at that time via email. Item will be repaired or replaced within 7 - 10 business days.

If your Clareblend Mini Microcurrent is past the warranty date, we will help you return it to the proper location for repair at the then current repair charge. Customer is responsible for shipping costs if device is past warranty date.

GLOW YOUNGER LED HAS A ONE (1) YEAR WARRANTY

The Glow Younger TriLight LED has a one-year warranty for return and repair. Defect must be reported and validated in video or pictures and sent to support@christinebyer.com. Upon receipt of an approved return, we will send an exchange within 48 - 72 hours of receipt of return during normal business hours.

If a shopper returns a product that has not been approved for exchange, the shopper forfeits his/her right to an exchange. The product will be destroyed and no refund issued. 

=====================

TIME MASTER PRO (TMP) HAS A ONE (1) YEAR WARRANTY 

CBE warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original invoice date. During the warranty period, CBE will replace the defective device via an approved exchange. Such replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the original dated sales confirmation receipt.

TMP WARRANTY LIMITATIONS

This warranty does not include:

  • Any condition resulting from use the device was not intended intended
  • Any condition resulting from incorrect or inadequate maintenance or care
  • Damage resulting from misuse, abuse, negligence, or accidents 
  • Dissatisfaction due to buyer’s remorse
  • Normal wear and tear
  • Damages incurred during assembly or maintenance of adapter

TMP CLAIM PROCEDURES:

  • Claims for defective merchandise must be made within ONE year from invoice date.
  • Claims for missing parts must be made within 48 HOURS after the merchandise is received.
  • Any claim for defective merchandise returns must be packed in original packaging and include the adapter.
  • We reserve the right to inspect item before shipping a replacement.
  • Pictures and video is required to claim defective merchandise, along with a copy of the original invoice If the claim is approved, the item(s) or part(s) will be replaced.
  • It is our policy to replace warranty claims whenever possible. We do not offer refunds.

 Phone 317-562-0222 or email support@christinebyer.com with any questions regarding the shopping policies.